Labs Service

Technology Spaces → Labs Service

LST provides centrally managed and supported, networked, client computers and services such as the following:

  • Workstation cluster design and configuration
  • Design, build, and deployment of software images
  • Image maintenance and updates, including security patches and virus updates
  • End-user support via email, phone, and/or on-site student consultants
  • Staff training
  • Centralized authentication via UW NetID
  • Managed software licensing

Program Definitions

For the purposes of this program, we use the following definitions:

Cluster: Workstations located in the same or adjacent spaces.

Image: A set of software packages configured and installed on one hardware configuration. Any differences in software packages or in machine configurations that requires us to maintain systems differently (extra casting procedures, extra time installing and configuring, etc) will be considered another image.

Same Machine Configuration: A set of specific hardware components in a workstation. Any variances in hardware components between workstations in a cluster generally require a separate software image.

Labs Service Options

Baseline Service

Included in the base price, LT Labs will provide the following services:

  • Create lab software image specific to client needs.
  • Patch image with the latest security updates and virus definitions as needed.
  • Build quarterly image updates as required or requested by the client.
  • Install and configure all necessary server infrastructure to provide services such as network maintenance service and image updating.
  • Setup centralized user authentication in the LABS windows domain.
  • Use either Windows XP Professional or Mac OSX for the lab machines.
  • Consult with the contracting department with regards to the lab specifications.


Eligibility for the Labs Service program is dependent on the following criteria and the client's willingness to agree to the baseline service model.

  • Workstations must have a CD-ROM or DVD-ROM.
  • Workstations must have a network connection.
  • Workstations must be able to run Windows XP or Mac OSX.
  • Systems must be under warranty with a minimum of 1 year warranty remaining.
  • The contract duration will be for the length of warranty with a 1 year minimum and the requirement for an annual review of the program.
  • LT Labs must have unrestricted network access 24 hours a day to all workstations.
  • The contracting department must provide power, data, furniture, and space to LST specification.
  • LST staff must have after hours access to all workstations.
  • Departments opting to install special software must have a support model for that software.


Optional Services

The following items are available in the baseline service, but are not required. Departments can opt in or out as they choose. Most items are included in the baseline rate; however, a few services are available at a cost per item. These optional services include the following:

Optional Services Included in Baseline Rate

 

Software

  • Software that is part of the UW Campus Microsoft Agreement (Office, etc.)
  • A shared concurrent licensing of Adobe Creative Suite
  • A shared concurrent licensing of other software (if allowed)
  • License enforcement of lab specific software (licenses are not shared with other Labs Service clients)

Consulting and Support

  • Email support to lab clients
  • Consultation on the writing and submission of a Student Technology Fee Proposal to update equipment in the lab
  • Hardware troubleshooting and replacement support

Printing

  • Negotiate the installation of a University Copy Services printing solution. (recommended method)

 

Optional for Fee Services
  • Configure workstations to print to departmentally arranged and managed printing services at $50 per image
  • Trained hardware and software consultants at $15 per hour
  • Room attendants for security (does not include consulting service) at $12 per hour
  • Training for lab staff managed by the contracting department at $200 per lab staff to attend a 3 day, 18 hour set of workshops
  • Hardware installation for new or reconfigured lab spaces at $25 per machine